FAQ preview · Live policies will be finalized before checkout opens

QUESTIONS THAT DECIDE THE SALE

Ask before
we make it.

The honest answer is sometimes “not verified yet.” That is more useful than discovering the limit after the gift arrives.

How do I know my photo will be clear?+

The prototype checks image dimensions and lets you test a circular crop. It cannot predict every real lens result. A live order requires a person to review subject size, brightness and composition before production.

Is the wall projection preview the finished result?+

No. It is an illustrative simulation of crop, light falloff and softer edges. A real projection proof must be recorded from the matching product and approved crop before it can be presented as actual evidence.

What material is each piece?+

The launch catalog deliberately withholds material claims that have not been verified at SKU or batch level. Plated metal, 316L PVD and 925 silver will only appear as purchasable tiers when the exact product record supports the label.

What happens to my photograph?+

In the current prototype, the image stays inside the browser and is not sent to LumenKeep or Shopify. Production checkout will not open until access, retention, deletion and optional marketing permission are written as separate, visible choices.

Can I choose a date for the gift?+

The final flow will collect a target date and compare it with measured production and shipping ranges. Until pilot orders establish those ranges, the prototype does not promise an arrival date.

What if the wrong image is made or the projection is unclear?+

A launch-ready remake policy must distinguish wrong-image production, damaged delivery, unclear projection within the stated viewing method and customer-supplied low-resolution files. The policy is still an activation gate, not a published promise.

Why does checkout still say it is being prepared?+

The storefront and Shopify backend are being connected, but payment remains closed until the legal business details, payment provider, fulfillment, policies, real prices and a successful test order are complete.

Ready to see the choices?

Begin with who
this is for.

Enter the studio